We provide Remote & Network Monitoring Service (NMS) that enable us to monitor the network infrastructure, devices, services and etc. in the real time manner automatically. It enables end user able to identify any issues and fault instantly.
In Concentric Media, we provide helpdesk support that covers standard business hours with 8/5/NBD 9AM to 6PM; MON – FRI: Next Business Day Service Level (SLA) and up to 24/7 Support depending on customer needs and System Criticality.
Remote Access via VPN or other secured channels allowed our technical team to identify and resolve issues in the fastest way in most of the reported cases. Hence, typically we will provide VPN & Remote Access as a 1st Level Support of any issues and fault is identify or reported.
In most of the cases, issues can be resolved remotely. However, for particular cases whereas issue can’t be resolve remotely, or business critical issues, our technical team will be assigned to site according to Service Level Agreement (SLA) with the client.
Concentric Media recommended Scheduled On-Site Maintenance whereas our technical team will attend on-site for system maintenance which in most of the case once every quarter. Our team will run Physical and Environmental Check, Physical and Environmental Cleanliness, Software Check, Software and Firmware Updates, Security Software Updates, Storage & Backup Space Check, Examine Remote Access & Management Tools, Verify Network Connectivity, and etc. This is to prevent and minimize disastrous system failure and extend hardware lifespan.
Concentric Media recommended Scheduled On-Site Maintenance whereas our technical team will attend on-site for system maintenance which in most of the case once every quarter. Our team will run Physical and Environmental Check, Physical and Environmental Cleanliness, Software Check, Software and Firmware Updates, Security Software Updates, Storage & Backup Space Check, Examine Remote Access & Management Tools, Verify Network Connectivity, and etc. This is to prevent and minimize disastrous system failure and extend hardware lifespan.