NUAVOX offers sophisticated contact center features to hep client achieve maximum productivity while improved customer service. Make sales, provide support, resolve issues and build customer relationships using NUAVOX Inbound, Outbound and Hybrid call center technology.
With NUAVOX Call Center, it allows organizations to track the call center agents progress and provide valuable insights for great customer experience.
Maintain a high level of customer satisfaction and customer retention with NUAVOX’s customer relationship management (CRM) integrations. It provides you insight to call wait times and how the calls are handled in real time, to enable organisations to have continuous customer service level improvement.
Keep track of your contact center and staffing priorities at all times with NUAVOX’s real-time queue reporting. It provides you the insight of how many agents are on calls, measure their active talk time, customer call waiting, agents KPI and track current calls in queue.
Allow organization to track employee’s performance. Hence it will assists organizations to train and reward your employees via NUAVOX Contact Center’s agent tracking reports.
Display real-time data and information related to call center key index to enable employees to have real-time insight to the performance. It is proven that with dashboard / wallboard implementation, it will significantly improve customer service and satisfaction.
| IVR (Interactive Voice Response) | ACD (Automatic Call Distribution) |
| Call Queues | Call Recording |
| Supervisory Features | Historical Agent Report |
| Weighting Inbound Calls | CRM Integrations |
| Historical Call Reports | Report Exports |
| Prioritize Inbound Calls | Real-Time Queue Report |
| Advanced Ring Strategies | Agent Login / Log Out |
| Custom Queue Hold Message / Music | Pre-Call Announcement |
| Queue Call Barge | Queue Call Spy |
| Queue Call Whisper | Report Caller Hold Time |
| Unlimited Call Queues | Wait Time Announcement |
| Outbound Dialer | Omnichannel Integration |
| Advanced / Custom Reporting | Database Connectivity |